Thank you for shopping with Paw Paradise! Your satisfaction and the well-being of your pets are our top priorities. We strive to provide high-quality products and a great shopping experience. Please review our return policy to understand how we handle returns and exchanges. 1. Return Eligibility Items must be returned within 30 days of the purchase date. Items must be unused, unopened, and in their original packaging with tags intact. For health and safety reasons, we do not accept returns on perishable items (such as treats and food), personalized products, or hygiene-related products (e.g., grooming tools). 2. Damaged or Defective Items If an item arrives damaged or defective, please contact us within 7 days of receiving your order. We may request photos of the item for verification. Once approved, we will provide a replacement, or you may opt for a refund. 3. Return Process Contact our Customer Service team at [email protected]with your order details and reason for return. After approval, please return items to our store or ship them to: Paw Paradise Returns: 123 Baltimore Rd, Winnipeg, MB R3L 1H4, Canada You are responsible for the cost of return shipping unless the item is defective or incorrect. 4. Refunds Refunds will be issued to your original payment method within 7–10 business days after we receive and inspect the returned item. Shipping charges from the original order are non-refundable. 5. Exchanges We offer exchanges for eligible items in new and unused condition. If you would like a different item, please follow the return process and place a new order. 6. Non-Returnable Items Gift cards Perishable goods (e.g., food, treats) Personalized items Hygiene-related products For any questions or further assistance, feel free to reach out to our Customer Service team. Thank you for choosing Paw Paradise – where every pet is cherished!
